Frequently Ask Question

When the item is not in use, please keep the vacuum cleaner in a cool and dry place to avoid direct sunlight or in a humid environment. If it is not in use for a long time, please check the battery regularly and charge in time before using.

The texture is normal. The shell texture will be created during ABS injection molding process with high strength, toughness and durability. As in the molding process, the overall high temperature injection is required in order to ensure the tightness of the machine. Hence, since the material at high temperature is fluid, there will be texture on it that considers as a normal phenomena.

i) The battery is low that requires a charge
ii) The dust cup is full, please open and clean it
iii) Please clean up the filter and ensure no blockage in the machine

i) The battery could be empty, please check and charge the battery
ii) Dibea vacuum cleaners are equipped with blocking and turning protection function, which can stop operation in case of special circumstances to prevent machine damage. Please check the floor brush, motor and dust bin. If there is any blockage, please restart the machine and it will become normal after that

The parts such as the shell, HEPA filter, etc can be washed with water or wiped with a soft cloth. The parts with wires connection shall be wiped with dry cloth only to avoid water damage. For the filter & roller brush stick, please consult customer service according to the model for a better assistance.

During the vacuum cleaner production and transportation process, it is not happening in a strictly closed space. Hence, this may produce a certain amount of floating ash. In addition, there will be a small amount of white powder in the dust box that can protect and lubricate the vacuum cleaner. Please feel safe to use it.

i) It is forbidden to use vacuum cleaner to absorb detergent, kerosene, glass residue, unextinguished soot, matches, etc
ii) Do not inhale clogging objects, such as cotton wool, paper towels, etc
iii) Do not absorb water (Unless it is wet vacuum cleaner)

Most of our vacuum cleaner parts can be installed easily with one click, which is very convenient. If you need detailed help, please contact customer service for installation video and instructions.

Please review our terms and conditions from the warranty card that have shared with you. If you have any questions about what’s covered in the Dibea guarantees, we’ll be glad to assist.

Please feel free to call us at 07-5550370.

Monday to Friday: 9.30am – 5.30pm ;
Saturday: 9.30am – 12.30pm .

Sunday and Public Holidays.

For more information, please read here: Terms & Conditions